Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your booking, we can’t offer you a refund or exchange.
Payment:
Car parking charges that are necessarily incurred in order to fulfil a booking will be charged at cost except where this cost is incorporated into our Airport Meet & Greet service charge.
Any variations to the journey that involves extra time or mileage may be subject to additional charges.
Toll and congestion charges will be applied, where applicable.
Bookings with pick up times between 23.30pm and 04.59am will be subject to an “non-social hours” surcharge. This will also apply to bookings carried out on Christmas Day, Boxing Day, New Years Eve from 18pm and all day New Years Day.
All prices are in MYR/USD/SGD/BAHT/EURO/POUND/ and exclusive of SST unless otherwise stated.
Payment for account bookings is due within 30 days of the date of invoice.
Cancellation Policy:
If a booking is cancelled within 1 hour of the requested pick-up time we reserve the right to make full charge for the journey. If however the pick-up location necessitates the car being despatched more than an hour before the pick-up time we again reserve the right to make full charge for the journey.
If the passenger does not appear and make contact with our driver at the booked time and the designated pick-up point, we reserve the right to make full charge for the journey.
Our bookings cancellation policy reflects the availability of the vehicles in our fleet. Upon acceptance of your booking we reserve the availability of the vehicle for you and subsequently refuse all other bookings for that vehicle at that time and on that date.
For Cancellation, there is 5% charges from total price as a processing and cost incurred for refund.
Contact us at {email} for questions related to refunds and returns.
AST Chauffeur Team Malaysia