Effective Date: 28 July 2025
New Era Holidays Sdn Bhd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our mobile application, GoLux (the “App”).
Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you use the GoLux App, we may collect the following types of information:
a. Personal Information
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Name
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Email address
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Mobile number
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Identity verification documents (if required for bookings or rentals)
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Payment details (processed securely via third-party payment providers)
b. Usage Data
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App usage statistics
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Access times and dates
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Pages or features used
c. Location Data
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We may request permission to access your location to enhance app functionality (e.g., vehicle pick-up/drop-off services, nearby attractions, or travel assistance).
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You may enable or disable location services through your device settings.
d. Device Information
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Device type, operating system, unique device identifiers
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Mobile network information
2. How We Use Your Information
We use the collected information to:
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Facilitate car rental, travel booking, and concierge services
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Improve the performance and usability of the GoLux App
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Communicate with users regarding reservations, promotions, and updates
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Provide customer support and respond to inquiries
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Ensure compliance with legal obligations and internal policies
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
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Trusted service providers (e.g., payment processors, travel partners)
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Government authorities when required by law
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Internal departments of New Era Holidays Sdn Bhd for operational purposes
All third-party service providers are bound by strict confidentiality agreements and data protection standards.
4. Data Security
We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Rights
Under Malaysia’s PDPA and other applicable laws, you have the right to:
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Access your personal data
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Request correction or deletion of your data
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Withdraw consent at any time
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Lodge a complaint with the relevant data protection authority
You may exercise these rights by contacting us at the details provided below.
6. Third-Party Links
The GoLux App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
7. Children’s Privacy
The GoLux App is not intended for use by children under the age of 13. We do not knowingly collect personal data from minors. If we become aware of such data being collected without proper consent, we will delete it promptly.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted within the App and on our official website. Your continued use of the App signifies your acceptance of any updates.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
New Era Holidays Sdn Bhd
Address: 1A, Jln Cahaya 14, Taman Cahaya, 68000 Ampang, Selangor
Email: [email protected]